Privacy Policy (PDPA Compliant)

At Echonic, we take your privacy seriously. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information through our platform and services. This policy has been designed to comply with the Personal Data Protection Act B.E. 2562 (PDPA) of Thailand.

1. Information We Collect

We may collect the following types of personal data:

• Identity Data: Name, username, or similar identifier.
• Contact Data: Email address, telephone numbers.
• Technical Data: IP address, browser type and version, time zone setting, operating system and platform.
• Interaction Data: Transcripts of conversations with our AI avatars and chatbots (anonymized where possible).

How this website uses cookies and similar storage is set out separately in our Cookie Policy

2. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we use your data to:

• Provide and maintain our AI services.
• Improve the natural language processing (NLP) models.
• Notify you about changes to our services.
• Provide customer support.

3. Data Subject Rights (PDPA)

Under the Thai PDPA, you have several rights in relation to your personal data, including:

• Right to Access: Request access to your personal data.
• Right to Rectification: Request correction of the personal data that we hold about you.
• Right to Erasure (Right to be Forgotten): Request erasure of your personal data.
• Right to Restriction: Request restriction of processing your personal data.
• Right to Data Portability: Request the transfer of your personal data to you or a third party.

4. Contact Us

If you have any questions about this privacy policy or wish to exercise your rights, please contact our Data Protection Officer (DPO) at: privacy@echonic.ai