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  • Let your business speak with Echonic: AI that speaks Thai for your staff, handling outbound calls, inbound calls, chat and training in one system, 24 hours a day, from 900 THB a month
  • Let Echo answer the phone for you, so your staff never miss a customer: automatic call answering 24/7, accurate answers drawn from your own business data, and every conversation logged, ready to use right away
  • AI Coach trains your team anywhere, any time: staff training, real-time answers, role-play scenarios and team upskilling
  • Let your business speak with Echonic. Put voice to work and grow sales: outbound calls, inbound calls, AI Coach chat and reports, from 900 THB a month

AI that speaks Thai for your team: outbound calls, inbound calls, chat and training in one system.

Thai businesses that use Echonic

  • ไปรษณีย์ไทย (Thailand Post)
  • CPN
  • สยามอินเตอร์การประมูล (SIA)
  • แสงทองโฮมมาร์ท
  • Chayo
  • JSP
  • Genius Tracks System (GTS)
  • บริษัท มั่งมี เอพลัส จำกัด
  • SM

A customer writes at two in the morning. The shop is closed, but they still want to know if the item is in stock.

Customers write in from anywhere.
It all lands in one inbox.

Messages from every channel land in one place, each chat with its status: in conversation, waiting for staff, or finished. The AI answers product and stock questions first. When someone wants a person, your team opens the same chat and carries on.

  • LINE OA
  • Messenger
  • Shopee
  • Lazada
  • TikTok Shop
  • Website chat
A laptop on a desk showing the Echonic inbox: the chat list on the left and, on the right, a conversation where the AI answers a product and stock question.
The Echonic inbox on a phone: website visitor chats, each with a status such as in conversation, finished, or waiting for staff.
The Echonic inbox on a laptop and on a phone.

The sales lead opens the pipeline in the morning and sees right away which leads are due a follow-up.

Which stage is each lead in?
Who is due a follow-up?

The sales pipeline lines leads up by stage. Move a lead between columns like cards on a sales board. A lead past its follow-up date turns red, and a button on each column header sends the AI to call the whole column.

A laptop on a desk showing the Echonic sales pipeline as columns (contacted, no answer, qualified, demo booked), each with a call-the-whole-column button.
The Echonic sales pipeline on a laptop.

Before the real call, the sales team practises with a lesson the AI drafted.

The AI drafts the lesson.
You review it first.

Pick a knowledge file and the AI writes the lesson as text. Your team can open it on a laptop or on a phone.

  • Choose the file, the AI writes a draft as text
  • Read and edit the draft before any voice or images are made
  • When the lesson ends, a Q&A round starts
A laptop on a desk showing an Echonic AI Coach lesson: a Thai slide about revenue audits, with the list of chapters on the left.
The AI Coach lessons tab on a phone: lesson cards with a draft label and a button to create a text draft.
An AI Coach lesson on a laptop, and the lesson list on a phone.

A customer asked something the bot could not answer, so the team adds a box for what the bot should ask or hand over next.

Decide what the bot says next
by connecting boxes

Each box is one step of the conversation. Connect the boxes into a path and the bot follows it.

  • Greet the customer
  • Answer freely from your own data
  • Split the path on a condition
  • Collect details, like a phone number
  • Hand over to a person
  • Call another system's API
The Echonic conversation pathway editor on a laptop: the menu on the left and a six-box flow running down the canvas. Greeting, answer about products and stock, a condition that splits into two paths, hand over to the team and ask for a phone number to call back, then close the conversation (sample data).
The pathway editor in Echonic (sample data).

A customer phones after closing time, and the voice bot picks up along the pathway you set.

Behind the scenes

Phone calls, in and out, with an AI voice

The AI answers inbound calls and makes outbound ones along the pathway you set. Choose the call language, Thai or English. During a call, a team lead can listen in and take over.

In the Echonic inbox a customer asks for a product and the AI answers that it is out of stock, then says what the shop does sell.

Answers from your own documents

Upload knowledge files and the AI answers from them. Questions it cannot answer are noted so your team can add the answer later.

Give the bot a face

Live2D and PNGTuber avatar channels are available. The mouth moves with the voice and the expression follows what is being said.

A few more things
worth knowing

Voices, chat channels, avatars, outbound lines and security.

A phone on a desk showing the Echonic sign-in page, with a remember-me checkbox and a checkbox to accept the privacy notice.

Works from your phone

The sign-in page on a phone has a checkbox to accept the privacy notice before you get in.

  • Pick the bot's voice

    Choose a voice from the list the system offers, and play a sample before you use it.

  • One shared inbox

    Take chats from LINE OA, Messenger, Shopee, Lazada, TikTok Shop and your website, and pass them between the AI and your team in the same chat.

  • An avatar on your website

    Put a Live2D avatar on a page through a widget, so customers can talk to it right there.

  • Enterprise Security

    SOC2 compliant infrastructure with PII redaction and encrypted streams.

  • Outbound calls over SIP or GSM

    Set a project's outbound number and choose whether calls go out over a SIP or a GSM line.

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Let voice do the work.
Let sales grow.